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Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors

D. Todd Donavan, Tom J. Brown and John C. Mowen

Journal:

Journal of Marketing

Année:

2004

Langue:

english

Fichier:

PDF, 3.21 MB

english, 2004

Corporate branding, identity, and customer response

Peter A. Dacin, Tom J. Brown

Journal:

Journal of the Academy of Marketing Science

Année:

2006

Langue:

english

Fichier:

PDF, 374 KB

english, 2006

The Company and the Product: Corporate Associations and Consumer Product Responses

Brown, Tom J., Dacin, Peter A.

Journal:

Journal of Marketing

Année:

1997

Langue:

english

Fichier:

PDF, 2.25 MB

english, 1997

Impact of Pressure Ulcers on Quality of Life in Older Patients: A Systematic Review

Claudia Gorecki, Julia M. Brown, E. Andrea Nelson, Michelle Briggs, Lisette Schoonhoven, Carol Dealey, Tom Defloor, Jane Nixon, on behalf of the European Quality of Life Pressure Ulcer Project group

Journal:

Journal of the American Geriatrics Society

Année:

2009

Langue:

english

Fichier:

PDF, 138 KB

english, 2009

Identity, intended image, construed image, and gnreputation: An interdisciplinary framework and suggested terminology

Tom J. Brown, Peter A. Dacin, Michael G. Pratt, David A. Whetten

Journal:

Journal of the Academy of Marketing Science

Année:

2006

Langue:

english

Fichier:

PDF, 836 KB

english, 2006

Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors

Donavan, D. Todd, Brown, Tom J., Mowen, John C.

Journal:

Journal of Marketing

Année:

2004

Langue:

english

Fichier:

PDF, 147 KB

english, 2004

Improving the measurement of service quality

Tom J. Brown, Gilbert A. Churchill Jr., J. Paul Peter

Journal:

Journal of Retailing

Année:

1993

Langue:

english

Fichier:

PDF, 758 KB

english, 1993

Figures of Indonesian Modernity

Joshua Barker, Johan Lindquist, Tom Boellstorff, Chris Brown, Aryo Danusiri, Dadi Darmadi, Sheri Gibbings, Jesse Grayman, James Hoesterey, Carla Jones, Doreen Lee, Daromir Rudnyckyj, Rachel Silvey and

Journal:

Indonesia

Année:

2009

Langue:

english

Fichier:

PDF, 4.64 MB

english, 2009

Corporate image and reputation in B2B markets: Insights from CI/ARG 2008

Tom J. Brown, Peter A. Dacin, Leyland F. Pitt

Journal:

Industrial Marketing Management

Année:

2010

Langue:

english

Fichier:

PDF, 97 KB

english, 2010

Spreading the word: Investigating antecedents of consumers’ positive word-of-mouth intentions and behaviors in a retailing context

Tom J. Brown, Thomas E. Barry, Peter A. Dacin, Richard F. Gunst

Journal:

Journal of the Academy of Marketing Science

Année:

2005

Langue:

english

Fichier:

PDF, 1.61 MB

english, 2005

Social versus psychological brand community: The role of psychological sense of brand community

Brad D. Carlson, Tracy A. Suter, Tom J. Brown

Journal:

Journal of Business Research

Année:

2008

Langue:

english

Fichier:

PDF, 240 KB

english, 2008

Motivation in Public and Private Organizations: A Comparative Study

Carole L. Jurkiewicz, Tom K. Massey, Jr. and Roger G. Brown

Journal:

Public Productivity & Management Review

Année:

1998

Langue:

english

Fichier:

PDF, 2.12 MB

english, 1998

ONE-TO-ONE TECHNOLOGY-ENHANCED LEARNING: AN OPPORTUNITY FOR GLOBAL RESEARCH COLLABORATION

CHAN, TAK-WAI, ROSCHELLE, JEREMY, HSI, SHERRY, KINSHUK,, SHARPLES, MIKE, BROWN, TOM, PATTON, CHARLES, CHERNIAVSKY, JOHN, PEA, ROY, NORRIS, CATHIE, SOLOWAY, ELLIOT, BALACHEFF, NICOLAS, SCARDAMALIA, MA

Journal:

Research and Practice in Technology Enhanced Learning

Année:

2006

Langue:

english

Fichier:

PDF, 322 KB

english, 2006

Managing Impressions in the Face of Rising Stakeholder Pressures: Examining Oil Companies’ Shifting Stances in the Climate Change Debate

D. van Halderen, Mignon, Bhatt, Mamta, Berens, Guido A. J. M., J. Brown, Tom, B. M. van Riel, Cees

Journal:

Journal of Business Ethics

Année:

2016

Langue:

english

Fichier:

PDF, 376 KB

english, 2016

Chaotic Orderings of the Rationals and Reals

Hayri Ardal, Tom Brown and Veselin Jungić

Journal:

American Mathematical Monthly

Année:

2011

Langue:

english

Fichier:

PDF, 221 KB

english, 2011

The Company and the Product: Corporate Associations and Consumer Product Responses

Tom J. Brown and Peter A. Dacin

Journal:

Journal of Marketing

Année:

1997

Langue:

english

Fichier:

PDF, 794 KB

english, 1997

[American Institute of Aeronautics and Astronautics AIAA Centennial of Naval Aviation Forum "100 Years of Achievement and Progress" - Virginia Beach, VA ()] AIAA Centennial of Naval Aviation Forum "100 Years of Achievement and Progress" - F-35B Lift Fan Inlet Development

Sylvester, Thomas, Sylvester, Tom, Brown, Robert, O'Connor, Colin

Langue:

english

Fichier:

PDF, 3.90 MB

english

A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.

Zablah, Alex R., Carlson, Brad D., Donavan, D. Todd, Maxham, James G., Brown, Tom J.

Journal:

Journal of Applied Psychology

Année:

2016

Langue:

english

Fichier:

PDF, 228 KB

english, 2016

Contemplative Pedagogy: Frequently Asked Questions

Tom Coburn, Fran Grace, Anne Carolyn Klein, Louis Komjathy, Harold Roth, Judith Simmer-Brown

Journal:

Teaching Theology & Religion

Année:

2011

Langue:

english

Fichier:

PDF, 65 KB

english, 2011

Genetic Structure, Self-Identified Race/Ethnicity, and Confounding in Case-Control Association Studies

Hua Tang, Tom Quertermous, Beatriz Rodriguez, Sharon L.R. Kardia, Xiaofeng Zhu, Andrew Brown, James S. Pankow, Michael A. Province, Steven C. Hunt, Eric Boerwinkle, Nicholas J. Schork, Neil J. Risch

Journal:

The American Journal of Human Genetics

Année:

2005

Langue:

english

Fichier:

PDF, 240 KB

english, 2005

Geomorphology of the Anthropocene: Time-transgressive discontinuities of human-induced alluviation

Brown, Antony, Toms, Phillip, Carey, Chris, Rhodes, Eddie

Journal:

Anthropocene

Année:

2013

Langue:

english

Fichier:

PDF, 2.97 MB

english, 2013

The Challenge of Nationhood: A Collection of Speeches and Writings

Brown, Brack, Mboya, Tom

Journal:

American Political Science Review

Année:

1972

Langue:

english

Fichier:

PDF, 220 KB

english, 1972

How and When Does Customer Orientation Influence Frontline Employee Job Outcomes? A Meta-Analytic Evaluation

Zablah, Alex R, Franke, George R, Brown, Tom J, Bartholomew, Darrell E

Journal:

Journal of Marketing

Année:

2012

Langue:

english

Fichier:

PDF, 306 KB

english, 2012

An autonomous molecular assembler for programmable chemical synthesis

Meng, Wenjing, Muscat, Richard A., McKee, Mireya L., Milnes, Phillip J., El-Sagheer, Afaf H., Bath, Jonathan, Davis, Benjamin G., Brown, Tom, O'Reilly, Rachel K., Turberfield, Andrew J.

Journal:

Nature Chemistry

Année:

2016

Langue:

english

Fichier:

PDF, 2.95 MB

english, 2016

Assessing the Spiritual Leadership of Students: An Equanimity Study

Rozeboom, David, Frohardt, Russell, Carroll, Claudia, Sullivan, Tom, Phelps, Nick, Trevino, Nicole, Blair, David, Brown, Christy, Puglisi, James

Journal:

Journal of College and Character

Année:

2016

Langue:

english

Fichier:

PDF, 272 KB

english, 2016

Using norms to improve the interpretation of service quality measures

Brown, Tom J.

Journal:

Journal of Services Marketing

Année:

1997

Langue:

english

Fichier:

PDF, 154 KB

english, 1997

[ASME ASME 2011 Pressure Vessels and Piping Conference - Baltimore, Maryland, USA (July 17–21, 2011)] ASME 2011 Pressure Vessels and Piping Conference: Volume 3 - Field Calibration and Accuracy of Torque Wrenches

Brown, Warren, Hamilton, Scott, Nguyen, An, Smith, Tom

Année:

2011

Langue:

english

Fichier:

PDF, 1.18 MB

english, 2011

The ecology, silviculture and biogeography of mahogany (Swietenia macrophylla): a critical review of the evidence

Nick Brown, Steve Jennings, Tom Clements

Journal:

Perspectives in Plant Ecology, Evolution and Systematics

Année:

2003

Langue:

english

Fichier:

PDF, 1.25 MB

english, 2003

The Customer Orientation of Service Workers: Personality Trait Effects on Self- and Supervisor Performance Ratings

Tom J. Brown, John C. Mowen, D. Todd Donavan and Jane W. Licata

Journal:

Journal of Marketing Research

Année:

2002

Langue:

english

Fichier:

PDF, 2.05 MB

english, 2002

Land use change: complexity and comparisons

Rindfuss, Ronald R., Entwisle, Barbara, Walsh, Stephen J., An, Li, Badenoch, Nathan, Brown, Daniel G., Deadman, Peter, Evans, Tom P., Fox, Jefferson, Geoghegan, Jacqueline, Gutmann, Myron, Kelly, Magg

Journal:

Journal of Land Use Science

Année:

2008

Langue:

english

Fichier:

PDF, 122 KB

english, 2008

The Review Report: An Empirical Investigation

Brown, Tom, Hatherly, David, Innes, John

Journal:

Accounting and Business Research

Année:

1993

Langue:

english

Fichier:

PDF, 733 KB

english, 1993

An Analogy‐Based Computer Tutor for Remediating Physics Misconceptions

Murray, Tom, Schultz, Klaus, Brown, David, Clement, John

Journal:

Interactive Learning Environments

Année:

1990

Langue:

english

Fichier:

PDF, 1.84 MB

english, 1990

The Customer Orientation of Service Workers: Personality Trait Effects on Self- and Supervisor Performance Ratings

Brown, Tom J., Mowen, John C., Donavan, D. Todd, Licata, Jane W.

Journal:

Journal of Marketing Research

Année:

2002

Langue:

english

Fichier:

PDF, 90 KB

english, 2002

The Expanded Audit Report—An Empirical Investigation

Hatherly, David, Innes, John, Brown, Tom

Journal:

Accounting and Business Research

Année:

1991

Langue:

english

Fichier:

PDF, 700 KB

english, 1991

The Expression of Care in the Rough and Tumble Play of Boys

Reed, Tom, Brown, Mac

Journal:

Journal of Research in Childhood Education

Année:

2000

Langue:

english

Fichier:

PDF, 1.15 MB

english, 2000

Employee customer orientation in context: How the environment moderates the influence of customer orientation on performance outcomes.

Grizzle, Jerry W., Zablah, Alex R., Brown, Tom J., Mowen, John C., Lee, James M.

Journal:

Journal of Applied Psychology

Année:

2009

Langue:

english

Fichier:

PDF, 633 KB

english, 2009

[IEEE 2016 IEEE International Symposium on Phased Array Systems and Technology (PAST) - Waltham, MA, USA (2016.10.18-2016.10.21)] 2016 IEEE International Symposium on Phased Array Systems and Technology (PAST) - Planar-fed folded notch (PFFN) arrays: A novel wideband technology for multi-function active electronically scanning arrays (AESAs)

Cooley, Michael, Essman, Steve, Quade, Stu, Geibel, Steve, Spence, Tom, Fontana, Tom, Browne, Kenny

Année:

2016

Langue:

english

Fichier:

PDF, 1.96 MB

english, 2016

Development and Validation of the Behavioral Tendencies Questionnaire

Van Dam, Nicholas T., Brown, Anna, Mole, Tom B., Davis, Jake H., Britton, Willoughby B., Brewer, Judson A., Voracek, Martin

Journal:

PLoS ONE

Année:

2015

Langue:

english

Fichier:

PDF, 303 KB

english, 2015

Pharmacokinetic/Pharmacodynamic Correlation Analysis of Amantadine for Levodopa-Induced Dyskinesia

Brigham, Elizabeth, Johnston, Tom, Brown, Carl, Holt, Jonathon, Fox, Susan, Hill, Michael, Howson, Patrick, Brotchie, Jonathan, Nguyen, Jack

Journal:

Journal of Pharmacology and Experimental Therapeutics

Année:

2018

Langue:

english

Fichier:

PDF, 494 KB

english, 2018

Flexibility From Energy Systems Integration: Supporting Synergies Among Sectors

Orths, Antje, Anderson, C. Lindsay, Brown, Tom, Mulhern, Joseph, Pudjianto, Danny, Ernst, Bernhard, OMalley, Mark, McCalley, James, Strbac, Goran

Journal:

IEEE Power and Energy Magazine

Année:

2019

Langue:

english

Fichier:

PDF, 1.85 MB

english, 2019

A Pseudo Upper Bound for the van der Waerden Function

Tom C. Brown

Journal:

Journal of Combinatorial Theory, Series A

Année:

1999

Langue:

english

Fichier:

PDF, 89 KB

english, 1999

Modernisation or Failure? IT Development Projects in the UK Public Sector

Tom Brown

Journal:

Financial Accountability & Management

Année:

2001

Langue:

english

Fichier:

PDF, 157 KB

english, 2001

The identification of 100 ecological questions of high policy relevance in the UK

WILLIAM J. SUTHERLAND, SUSAN ARMSTRONG-BROWN, PAUL R. ARMSWORTH, BRERETON TOM, JONATHAN BRICKLAND, COLIN D. CAMPBELL, DANIEL E. CHAMBERLAIN, ANDREW I. COOKE, NICHOLAS K. DULVY, NICHOLAS R. DUSIC, MART

Journal:

Journal of Applied Ecology

Année:

2006

Langue:

english

Fichier:

PDF, 112 KB

english, 2006

Where business and politics meet

David Bach, Tom Brown

Journal:

Business Strategy Review

Année:

2007

Langue:

english

Fichier:

PDF, 86 KB

english, 2007

Changing for the better

Tom Brown, Michael Jarrett

Journal:

Business Strategy Review

Année:

2008

Langue:

english

Fichier:

PDF, 178 KB

english, 2008

On the trait antecedents and outcomes of service worker job resourcefulness: A hierarchical model approach

Jane W. Licata, John C. Mowen, Eric G. Harris, Tom J. Brown

Journal:

Journal of the Academy of Marketing Science

Année:

2003

Langue:

english

Fichier:

PDF, 2.20 MB

english, 2003

[IEEE MILCOM 2007 - IEEE Military Communications Conference - Orlando, FL, USA (2007.10.29-2007.10.31)] MILCOM 2007 - IEEE Military Communications Conference - Porting Lessons Learned from Soldier Radio Waveform (SRW)

Blair, Adam, Brown, Tom, Cromwell, Jonathan, Kim, Sungill, Milne, Ryan

Année:

2007

Langue:

english

Fichier:

PDF, 2.33 MB

english, 2007

Parental maltreatment and proximal risk factors using the Childhood Experience of Care & Abuse (CECA) instrument: A life-course study of adult chronic depression — 5

George W. Brown, Tom K.J. Craig, Tirril O. Harris

Journal:

Journal of Affective Disorders

Année:

2008

Langue:

english

Fichier:

PDF, 376 KB

english, 2008

Reciprocal relations between cognitive neuroscience and formal cognitive models: opposites attract?

Birte U. Forstmann, Eric-Jan Wagenmakers, Tom Eichele, Scott Brown, John T. Serences

Journal:

Trends in Cognitive Sciences

Année:

2011

Langue:

english

Fichier:

PDF, 382 KB

english, 2011

What progress has been made in the understanding and treatment of degenerative lumbosacral stenosis in dogs during the past 30 years?

Jeffery, Nick D., Barker, Andrew, Harcourt-Brown, Tom

Journal:

The Veterinary Journal

Année:

2014

Langue:

english

Fichier:

PDF, 649 KB

english, 2014